Returns & Exchanges Policy

At My Cozy Art, your joy and satisfaction lie at the heart of everything we do. We thoughtfully craft every piece to help you create meaningful, cozy moments with your family. If, for any reason, your order does not meet your expectations, we're here to ensure the return or exchange process is simple, thoughtful, and nurturing—just like our products.

Returns and Exchanges
You may return or exchange your item within 30 days from the date of receipt.

  • Eligible Items:
    • Items must be unused, unwashed, and in the original condition with all original packaging and tags intact.
    • Personalized or customized products are lovingly created just for you, and therefore cannot be returned unless due to a manufacturing defect or damage upon arrival.
  • How to Request a Return or Exchange:
    • Simply contact us at support@mycozyart.com with your order number and details of your request. Our team will thoughtfully guide you through every step.

Refunds and Processing
Refunds will be processed within 7 business days after receiving and inspecting your returned items. Refunds are issued to your original payment method, minus any applicable shipping charges.

Exchanges
Exchanges are based on product availability. If your chosen replacement is not available, we'll help you find another perfect piece or provide store credit.

Gifts
Gifts are chosen with care, and we honor this gesture with equal warmth. Gift recipients can exchange their gifts for other items or receive store credit. Simply reach out to our Customer Care at support@mycozyart.com.

Shipping Costs
Customers are responsible for return shipping charges, except in the rare case of a manufacturing defect or damage in transit. For defective or damaged items, My Cozy Art will happily cover the cost of return shipping.

Our Promise
We stand behind every item we create, ensuring impeccable quality and craftsmanship. Should there ever be a concern or issue, we're committed to making it right.

Thank you for choosing My Cozy Art—where every moment matters, and your experience is valued above all.